FAQ

Frequently Asked Questions

What is Treehouse Deliveries?
Treehouse Deliveries is a locally owned and operated restaurant delivery service that partners with local restaurants. When you order through us, you can be ensured that you are supporting locally owned businesses, as well as supporting local self-employed delivery professionals. You can order from any of our partner restaurants for delivery for only $4.99. You can place an order online through this website, the mobile Andoird/iOS app, or call 509-290-6281 and one of our customer service representatives will assist you with placing your order.

A $1/mi pro-rated distance fee will apply after 5 miles from the restaurant. A working phone number is required to order.
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Can you deliver me a Treehouse?

Sorry, right now we do not! But we deliver from some of the best locally owned restaurants!

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How long does it take for delivery? 
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance. All multi-restaurant orders have a 1 hour quote time.
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What are my payment options? 
* Residential/Hotel: Cash and Credit Cards.
* Corporate: Cash, Credit Card, Business Checks (Address must match delivery address)


Please note that, if you pay by cash that our drivers cannot break anything larger than $20 without prior notice. We encourage our drivers to be safe and not carry more cash than is necesssary to break a $20. If you have nothing else but bills larger than $20, please call the office before placing the order.

We accept Visa, Master Card, American Express, and Discover credit cards. The card being used and photo ID must be presented upon delivery and a signature will be required.
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Can I order from multiple restaurants? 
Yes. The delivery fee will apply for each order. A $4.99 delivery fee discount may apply if the restaurants in question are close together. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
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Can I order from a restaurant outside my service area? 
Service areas are limited to ensure that your order is delivered in a timely
manner and will always arrive hot, fresh and delicious. Catering or larger orders that are placed in advance may be available for restaurants outside the service area for an additional fee. Please call 509-290-6281 and a customer service representative will assist you with your request.

Remember, the first 5 miles from the restaurant are free, after 5 miles there will be a $1 per mile, pro-rated delivery charge.

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Where do all of these charges go to?!
The delivery fees and tips go to the delivery driver that delivered your food.
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Can I cancel my order? 
Orders cannot be canceled once your order has started being prepared. If you need to cancel or make changes to an advanced order, call 509-290-6281 and a customer service representative will assist you.

You will need to call the office as soon as you can in order for the changes to be placed. If the order is already completed, it will be delivered as originally requested. Please verify all orders before placing them.
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I have a problem with my order. What should I do? 
If there are any problems with your order, please call us ASAP once the order has been delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, please give the driver the incorrect item. If the incorrect item was correct after inspection, you will be charged for both items.

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If you have any further questions, please give us a call. We are here to help!

You can also email us at:

delivery@thdeliveries.com

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Lunch Hours

Mon thru Fri8:00 - 3:30
Saturday08:00 - 3:30
Sunday08:00-3:30

Dinner Hours

Mon thru Fri3:30 - 10:00
Saturday3:30 - 10:00
Sunday3:30-10:00

Contact

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